For domestic exchanges, please send a request at firstname.lastname@example.org
, your product must be in perfect conditions otherwise it would be returned to your original shipping address.
Please note, we do not accept international exchanges at this time, however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.
RETURNING YOUR ORDER
Once you have submitted a return request, you will be provided with a shipping label and return authorization available via email. Original shipping costs are non–refundable. Please do not ship your return back without a return authorization. It will not be processed.
We accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 30 days of purchase. All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.
For International orders, shipping, customs duties and sales taxes are non-refundable through Mc Kissack.
Mc Kissack reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.
For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Mc Kissack will seek to recover from the customer all costs or any fees incurred by Mc Kissack. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.
Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse